Frequently Asked Questions (FAQ's) | DigECA by Tata Steel Platform

About Us
Buyer's Guide
Products
Add-On Services
Resources
Support

Answers to common questions related to DigECA

Can’t find answers to your questions? Contact ushere.

Filter

All

Categories

All

Register/Login

General

My Account

Delivery

Return & Refund

Order

Add on Services

Payment & Finance

Complaint & Support

Enquiry

How do I Register in DigECA?

Can I purchase products without Registration?

What should I do if I forget my password?

What to do if I don’t get my OTP to Register/Login?

Can I Register using multiple mobile numbers/E-Mail IDs?

Is GST mandatory for Registration?

Can I register using an International Number?

General

What are the product offerings of DigECA?

What is DigECA?

My Account

Can I add multiple addresses as my shipping location?

How do I change my Mobile No./E-Mail ID?

Why do I need to enter the segment and application details?

How do I log out of my account?

Delivery

My Order is showing delivered, but I have not received the order. What can I do?

What are the documents shared at the time of dispatch? Will they also be shared over email?

What are the different modes of delivery?

Return & Refund

How do I return my order?

How do I get my order replaced?

Where can I see the amount refunded by the distributor in the portal?

How do I raise a refund request?

Will the refund amount reflect in my Ledger Balance?

Order

How can I raise a purchase order?

Can I modify/cancel an existing purchase order?

How do I know that my order is confirmed?

How do I track my order?

Can I request to expedite my order before the expected delivery date?

Can I get my order delivered at an alternate location?

Add on Services

How can I raise a technical consultation request?

Payment & Finance

What are the different modes of payment available?

What should I do if my payment fails?

When should I make the payment?

Can I make payment using a Credit/Debit card?

Can I discuss/modify the payment terms after order placement?

Is Tata Steel providing the Channel Finance facility?

The advance amount got debited but I did not receive an order confirmation. What should I do?

What are the financing options available?

Can I avail Cash On Delivery facility?

How can I avail my wallet balance during order placement?

Complaint & Support

What is the complaint logging window after order receipt?

I purchased Tata Steel material offline from an authorized distributor. Can I log a complaint for the same?

I have a question that is not listed above. How can I connect?

Enquiry

How do I log an Enquiry?

How long will it take to get a quotation?

Can I get advice on what type of steel to use for the product I'm manufacturing?

The product I am looking for is not available in the catalog. How can I raise an enquiry for it?

Can I get a sample of the product?

Where can I get the product specification details?

I am not satisfied with the price quotation. Can I request a revised quotation?

Can I make any special requests during order placement?

Avail Finance Ask an Expert